Refund policy

At ClothesShopThriftsLLC, customer satisfaction is one of our highest priorities. We strive to provide premium products and a professional shopping experience. If you are not satisfied with your purchase, we are here to help.

30-DAY RETURN WINDOW

Customers may request a return within 30 days of delivery.

To qualify for a return and full refund:
- Items must be unused and unworn
- Original tags must still be attached
- Items must be returned in original condition
- Items must not show signs of wear, washing, damage, stains, odors, or alterations
- Proof of purchase may be required

NON-RETURNABLE ITEMS

The following items are not eligible for returns or refunds:
- Opened or used fragrances/colognes
- Personal care items
- Customized or personalized products
- Final sale or clearance items
- Gift cards

REFUND PROCESS

Once your return is received and inspected, we will notify you regarding approval or denial of your refund.

If approved:
- Refunds will be issued to the original payment method
- Processing times may vary depending on your financial institution
- Original shipping charges may be non-refundable unless the issue was caused by our error

RETURN SHIPPING

Customers may be responsible for return shipping costs unless:
- The item arrived damaged
- The wrong item was received
- The item was defective upon arrival

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with photos and order information so we can resolve the issue quickly.

REFUSED OR UNDELIVERABLE PACKAGES

Orders returned due to incorrect addresses, refusal, or failure to receive delivery may be subject to shipping deductions or restocking fees.

CHARGEBACKS & FRAUD PREVENTION

We reserve the right to dispute fraudulent chargebacks and may require additional verification for suspicious orders.

CONTACT INFORMATION

Email:
clothesshopthriftsllc@zohomail.com

Phone:
503-770-0781

Business Name:
ClothesShopThriftsLLC